- How Can I Track My Order?

Once your product is dispatched, we provide you with all your tracking information by email. To track your parcel, you simply need to copy and paste your tracking number in the link:

For any further assistance about that, please contact our help centre.


- How do I find my Order ID?

Once your order is placed, you will receive a confirmation email. It will contain all the details you need about your order including your order ID starting with "#23....".

In case you didn't get your confirmation email, kindly check your spam folder. Otherwise, our customer support team will gladly assist you.


- Can I change my shipping addresses?

In order to optimize for the best delivery time for you, your orders are automatically fulfilled within the following minutes of your purchase. That said, we will not be able to change your delivery address after confirming your order.


- Shipping methods: How do you ship? (Carriers & postal service)

We ship with well-known carriers like Hermes, Amazon Logistics, Yodel and Royal Mail and some other overseas methods for certain items, so you can rest assured that your order will be delivered safely, on time and securely.


- Estimated Delivery Dates :

Delivery time depend on which Product You are ordering and on which shipping method available during checkout ( subject to availability ) 

Shipping With Tracking : 2.99£ For Orders less than £20, Delivered 7-10 days . 

Free Shipping With Tracking : Free Shipping for orders above £20, Delivered 7-10 days . 


- Shipping Rules & Restrictions :

You can only add one address per order.

If you wish to ship to multiple addresses, please place multiple orders.

There may be a slight delay in your shipping during holidays, only due to the overload capacity of your local postal service.

You might receive your order in separate parcels depending on which warehouse the item is located.


- Lost or non delivered items :

For your lost or undelivered items, our team will be there to assist you. Kindly contact our help centre to assist you and get your parcels.


- Stolen Items: what if I never received the item?

If your tracking number shows that your product is delivered, and you didn't find it. We suggest that you contact your local authorities or post services. We regret to say that we are not responsible for stolen items, in such a case.

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